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Warranty Policy

We offer a warranty period of 60 days on our products, starting from the day we receive the order (counted from the delivery date shown on the tracking page).

Should your item become faulty or appear to have a defect within this period, please contact us by emailing support@mail.cardinalkoi.com


Should you receive a damaged item, please let us know within 2 days after delivery (counted from the delivery date shown on the tracking page).

If you contacted us after this period, we would be sorry to inform you that we can no longer offer warranty service for the damaged item.


What is NOT covered by warranty:

Improper usage, storage, or handling of the item
Using the item in a way that it was not designed for
Damage caused by impact, shock, sand/dust/dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, corrosion, frost, flooding, earthquakes, lightning, or other adverse weather conditions
Any accidental or malicious damage

In the rare case that a product becomes faulty or a buyer receives a product with defects, buyers are entitled to request for a product replacement within 60 days of receiving the item.

To request a replacement, buyers are required to provide photo/video evidence of the product's manufacturing defects via email at support@mail.cardinalkoi.com


Your request should also include the following information: 

  • Your order number (order number should begin with “US-1628”)
  • The name and email address used to place the order

If the case is deemed valid, we will cover the related cost to deliver a replacement!